| 1. |
Warrantee. OT Systems
(herein “Seller”) guarantees the integrity of the products sold
to buyers or original End Users (herein “Buyers”) as a whole
in regards of the usages and applications as stipulated in the
product manuals. |
| |
a) |
Seller warrantees that all finished
products manufactured under the brand name of OT-Systems shall
be free from defects in material and workmanship right upon
the ex-factory date and the products shall conform to the Seller’s
specifications as published. |
| |
b) |
All products sold to Buyers
are under a limited life-time warranty offered by Seller, subject
to the exclusion from liability in the occurrence of misuse,
abuse or improper handling, vandalism, or any acts in contravention
of the instructions, rules, or guidelines as stipulated in the
product manuals. |
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c) |
The limited life-time warranty
support is limited to five years from the announcement of obsolescence
or discontinuation of the manufacture of the product whichever
is sooner. |
| |
d) |
Defective products claimed for
warranty will, at the discretion of Seller, be repaired or replaced
in part or in whole. All repaired parts or replacements, are
under warranty for the remaining period of the original warranty
period. |
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e) |
In case that the defects cannot
be rectified under the reasonable efforts of Seller, as subject
to the availability of all possible resources, Seller is open
to negotiation to reach for an equitable solution with the concerned
parties. |
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| 2. |
Call for Service.
To call for warrantee service, first contact Seller’s Customer
Service Representative. A Return Merchandise Authorization number
(RMA#) will be issued if the returning of the product is deemed
necessary. All claims must be in written form with all the particulars
which are self-evident to support such claim. |
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| 3. |
Cost incurred.
All freight charges for return shipments of parts or products
are at Buyer’s costs
|
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| 4. |
Exclusion. The aforesaid
warrantees are exclusive and in lieu of and supersede all other
warrantees as appropriate whether written, verbal, implied or
statutory. No other implied or statutory warrantee of merchantability
or fitness for particular purposes shall apply. |
