HD-SDI
3G-SDI
PoE Products
Ethernet over Coax
EtherXtra Ethernet over Coax
Media Converters
Self-Configured Network Switches
Unmanaged Ethernet Switches
Managed Ethernet Switches
Accessories
FT Series
  Returns and Repairs
1. RMA ( Return Merchandise Authorization) Policy
Should you experience any defects with our products, please download and complete a RMA request form prior to returning the products.
   
2. Copy of Purchase Order/Proforma Invoice should be enclosed with the returning RMA request form.
   
3. An RMA number will be given to you. This RMA number must accompany the product returned to OT systems.
The RMA number should be displayed on the outside of the returning packaging. All returned products without an RMA number will be sent back to the buyer.
   
4. The purchaser is to bear all delivery charges to the returning products.
   
5. RMA numbers are valid for 30 days. A new RMA number must be applied if this RMA 30-days period expires.
1. All in-warranty defective items must have an RMA number and repairs are free of charge.
   
2. All out-of- warranty items to be repaired must have an RMA number. Charges will be applied and invoice with chargeable items, will be issued to the buyer.