| 1. |
RMA ( Return Merchandise Authorization) Policy
Should you experience any defects with our products, please
download and complete a RMA
request form prior to returning the products. |
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| 2. |
Copy of Purchase Order/Proforma Invoice should be enclosed with the returning RMA request form. |
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| 3. |
An RMA number will be given to you. This RMA number must accompany the product returned to OT systems.
The RMA number should be displayed on the outside of the returning packaging. All returned products without
an RMA number will be sent back to the buyer. |
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| 4. |
The purchaser is to bear all delivery charges to the returning products. |
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| 5. |
RMA numbers are valid for 30 days. A new RMA number must be applied if this RMA 30-days period expires. |
